Support & Operations Engineer

Job description

About the position

We are recruiting an entrepreneurial and dynamic Support & Operations Engineer with an interest in system management. You do not see the cloud as a vague concept but clearly understand how it will impact the way companies and individuals will thrive because of it. You are looking for ways to apply your acquired skills to support cloud based environments and are passionate about the newest technologies and ICT trends.

Responsibilities

    • Direct contact with and support of our customers
    • Through the implementation of proactive monitoring tools and proactive support you keep the service delivery uninterrupted and deliver our customers their expected service levels
    • Configuration and roll-out of our servers and server software
    • Applying the engineering designs in production
    • Build out and expansion of our datacenter infrastructure
    • Support of Internal IT

We Offer

  • A dynamic and innovative work environment with an informal hierarchy
  • A unique opportunity to grow and expand your career within the ambitious trajectory of Cloudalize
  • A competitive remuneration package and the ability to participate in the equity of the startup (stock options)
  • Our Main Office is in the Ghelamco Arena in Ghent (Belgium), one of the most exciting cities and work places in the area

Requirements

Education and experience required

  • You have a Bachelor degree in Computer science (or equivalent)
  • You have a solid understanding of and experience within the following domains: Linux, Windows, Virtualization, Citrix, SDN, SDS, firewalls and automation. Knowledge of datacenters is a plus
  • You prefer open-source rather than enterprise software and you don’t mind digging into new and cutting edge technologies and products
  • Knowledge of some of the listed technologies (or equivalent) is a plus: Server hardware, GPUs, virtual routing, application containerization (Docker), open-source distributed resource managers (Swarm, Mesos, Kubernetes), deep learning frameworks, CloudStack, OpenStack, DevOps automation tools, SQL (MS SQL, MySQL) and NoSQL databases (Cassandra, MongoDB), Elasticsearch, PowerShell, Citrix XenDesktop, Citrix NetScaler, KVM
  • You have a problem solving mindset and possess excellent troubleshooting skills
  • You are used to operate in an ITIL based environment
  • You possess excellent communication skills both verbal and written
  • Independent of your mother tongue, your command of English both written and oral is proficient
  • You are ready to embrace the mindset of a start-up (proactiveness, taking charge, owning responsibility, eagerness to learn) and have a proven track record to bring structure in the way you work and respond to incoming priorities
  • You can thrive in a start-up environment with deadlines and priorities
  • In short: you are eager to take on responsibility and accountability in a role with direct customer impact

Start date

Asap